Account opening through our partner broker is free — there is no TruEdgeFX fee to refund. Any deposit or withdrawal issue on your broker account is handled directly by the broker under their own terms.
Performance fees are charged only on realized net profit for a completed period, using high-water-mark logic. Once a performance fee has been charged for a profitable period, it is not refundable — including if the account gives back profit in a later period. You may disconnect from copy trading at any time; no future fees will be charged after disconnection.
Rental is billed [placeholder — e.g. monthly]. You may cancel at any time; cancellation takes effect at the end of the current billing period. We do not refund partial or unused days within an active billing period.
[Placeholder — define your window, e.g. "Refundable within 7 days of purchase if the license key has not been activated on a live account." Digital licensed software is commonly treated as non-refundable once activated — confirm this matches your actual terms.]
Email support@truedgefx.com with your order/account reference and the reason for the request. We aim to respond within [placeholder — e.g. 3 business days].
Refund terms for Enterprise/custom framework engagements are set out in the individual service agreement for that engagement, not this general policy.